Velobet Terms and Account Rules

Velobet Terms and Conditions

Our current terms carry the version date 07/03/2025 and are binding in their English wording; any translation is for convenience only. To register with the Velobet Online Casino you must be at least 18 years old, and we close or restrict accounts where this cannot be confirmed. Disputes fall under the governing law of Curaçao, and any claim must be brought before a competent court there.

Account and registration rules

Signing up takes three fields: email, a username that cannot be changed afterwards, and a password of at least 8 characters with one capital letter and one alphanumeric character. Crypto deposits are available immediately after sign-up, while other payment methods require completing your profile with first name, last name, date of birth, mobile number, country, city and address under My Account.

Prohibited conduct

We do not accept third-party payments, and shared wallets or accounts between players lead to closure and a 20% settlement fee on the balance. Players from Aruba, Bonaire, Curaçao, Lithuania, the Netherlands, Georgia, Saba, St Maarten, the USA and its dependencies, and FATF-blacklisted countries cannot register at all, while accounts from Russia and Belarus are closed with the balance retained.

Bonus Clauses and Wagering Rules

Our welcome package and ongoing promotions each carry their own clauses, and the list below covers the ones that most often affect a payout. Full details of the current offers sit on our casino bonus page.

• Deposits must be wagered 1x before withdrawal, or 20% may be deducted from the balance
• Winnings from a deposit bonus can be withdrawn up to 10x the deposit that triggered it
• No-deposit bonuses and free spins winnings cap out at a £/$100 withdrawal
• Free bet winnings are capped at 15x the value of the free bet itself
• The 160% crypto welcome bonus requires 35x wagering of deposit plus bonus within 30 days, with a £/$5 maximum bet per spin
• Cashback-type bonuses pay out a maximum of 5x the bonus amount
• Only one of each bonus is allowed per person, household, IP address, device, card, payment account and email
• An expired or cancelled bonus removes both the bonus and any winnings generated from it

Verification, Payouts and Responsible Play

We ask for your name, email and date of birth at registration, followed by ID or passport and proof of residence no older than three months once verification is triggered, usually completed within 48 hours. Documents must use the Latin or Cyrillic alphabet, otherwise we require video verification, and we keep account records for 10 years as part of our compliance obligations.

Withdrawal requests are processed within 3 banking days once verified, subject to limits of £/$7,500 per week and £/$15,000 per month, with higher limits available to VIP accounts. Wins above £15,000 may be paid out in monthly instalments capped at £15,000 each, and any refund request on played funds must be made within 14 days, extending to 30 days if the account was accessed by someone else, with up to a 20% admin fee applied. Full withdrawal steps are set out on our payouts page, and deposit and processing details on our deposits page.

Players who want to manage their play can set account limits, request a time-out through support, or apply for self-exclusion lasting six months to five years by email, with six months as the default period; more detail on these tools is available on our self-exclusion page. Support on any of these matters is reachable 24/7 through live chat and email via the Contact button on every page.