Closing Your Velobet Account Explained

Closing Your Velobet Account and Your Balance

To close your account at Velobet, you contact our team through the Contact button available on every page, backed by 24/7 live chat and email support. If you still hold a balance, request your refund before closure takes effect: refund requests must reach us within 14 days of your last deposit, or within 30 days if someone else accessed your account, and we ask for ID confirmation within 5 days of that request. Players who look for us as Velobets Casino go through the identical closure process, whichever spelling they search.

What Happens to Your Balance

Unplayed deposits can be refunded, though up to 20% may be deducted as an administrative fee from the amount returned. Once a deposit has been played, no refund applies to it. Approved refunds follow the same processing timeline as any withdrawal, paid out within 3 banking days, with intermediary bank charges on transfers capped at £16. Refunds are returned to the same payment source used for the deposit, since third-party payments are never accepted, whether at closure or during normal play. Any winnings from a deposit bonus stay capped at 10x the deposit that activated the welcome bonus, and if a bonus expires or is cancelled before you close your account, both the bonus and its winnings are removed from the balance first. If you are considering a temporary break rather than permanent closure, our self-exclusion options run from 6 months to 5 years and follow a separate process from a full account closure.

Account Closure Scenarios and Balance Outcomes

The outcome for your balance depends on why the account is being closed, whether you request it yourself or it results from a restriction tied to your country or account activity. The figures below come directly from our terms and cover the most common situations.

In practice, a standard refund request filed promptly, with ID sent within the 5-day window, is the fastest route to a clean final settlement, while closures tied to sanctions or shared accounts follow fixed outcomes regardless of how quickly you respond.

Reversing a Closure Request and Final Settlements

Before asking us to close your account, it helps to check your balance through your account login, since any deposit that has not yet been wagered at least 1x is subject to a 20% deduction on withdrawal, and if your bets since the last deposit come to less than 3x that deposit, a processing cost may also be charged. Clearing your withdrawal first, rather than requesting it after closure, keeps the final settlement straightforward and avoids extra deductions. Any balance paid out this way is still subject to our standard minimum withdrawal threshold of £10 or its equivalent, whether in GBP, USD or a supported cryptocurrency such as BTC, ETH or USDT.

Politically exposed person (PEP) accounts that we close carry a 20% administrative fee on any returned deposits, the same rate applied to refunds generally. We keep verification records, including ID and proof of residence, for 10 years after submission, so your account history is not erased the moment a closure request is processed. If you share a wallet or account with another player, closure under that rule also carries a 20% settlement fee on the balance. The same 1x wagering rule carries a related clause requiring odds of 1.3 or higher on qualifying bets, which is worth checking before you request a final payout. To start a closure request, or to ask about a specific balance before you do, our live chat team is available 24/7 alongside email support.