Velobet Privacy Policy and Data Protection
Keeping your personal details secure matters as much as the Up to 330% bonus + 300 free spins we offer new players. We explain exactly what information Velobet collects, why, and how long it is kept.
Claim Up to 330% + 300 FSWhat personal data we collect at Velobet Casino online
When you register with Velobet Casino online, we collect only the data needed to open and run your account safely. During sign-up you provide an email address, a username that cannot be changed afterwards, and a password of at least 8 characters with one capital letter and one alphanumeric character. Further details follow once your profile is completed or once verification becomes necessary.
- Account basics: email, username and password set during sign-up through the red 'Sign Up' button.
- Profile information: first name, last name, date of birth, mobile number, country, city and address, added under My Account > Personal Information.
- Verification documents: ID or passport and proof of residence no older than three months, requested when payment methods beyond crypto are used.
- Language check: documents in a non-Latin, non-Cyrillic alphabet trigger a video verification step instead.
How we use and protect your information
We use the data described above to open your account, process deposits and withdrawals, confirm your identity and meet our obligations under the terms and conditions dated 07/03/2025. Crypto payments are available immediately after sign-up, while other payment methods require the profile fields in My Account to be completed first, since those methods rely on the identity details we hold.
Retention and verification timeframes
Verification is generally completed within 48 hours of documents being submitted, and we keep verification records for 10 years. Accounts identified as belonging to a politically exposed person may be closed, with a 20% administrative fee applied to any returned deposits. Players must be at least 18 years old to hold an account, and English is the binding language for all policy and terms documents.
Our governing law is Curaçao, and any claim relating to your data or account must be brought before a competent court there. If you have questions about how your information is handled, our support team is reachable through 24/7 live chat and email, with a separate address kept for business and affiliate enquiries.
Data retention at a glance
The table below sets out the concrete timeframes that apply to the personal and account data we hold.
| Data type | Retention or processing detail |
|---|---|
| Verification documents | Kept for 10 years |
| Identity check turnaround | Up to 48 hours |
| Refund request window | 14 days (30 days if the account was accessed by someone else) |
| ID submission for a refund claim | Within 5 days of the request |
| Minimum account age | 18 years |
| Terms and Privacy Policy version | 07/03/2025 |
These figures show that identity and account records are held for the long term, while player-initiated requests such as refunds follow much shorter, fixed deadlines.
Your rights over your account data
You accept our Privacy Policy at the same step where you accept the terms and conditions, right before finishing registration. Because your username cannot be changed once set, we recommend checking it carefully before confirming, as it remains tied to your account and to the data we hold against it.
Shared use of an account or wallet between players is not permitted under our data and account rules: where this is detected, the account is closed and a 20% settlement fee applies to the balance. Players from Aruba, Bonaire, Curaçao, Lithuania, the Netherlands, Georgia, Saba, St Maarten, the USA and its dependencies, and FATF blacklisted countries cannot register at all, so no account data is collected from those jurisdictions. For sanctioned jurisdictions such as Russia and Belarus, accounts are closed and the balance is retained rather than returned.
If you want to limit how your account is used going forward rather than close it outright, tools such as deposit limits, time-outs and self-exclusion periods from 6 months to 5 years are available by contacting support, and the choice to activate them is entirely yours.